Help
Support
Two places can help you, and picking the right one saves a day or two.
Your payroll or HR administrator
For Company mode: invitations and access, a missing or wrong attendance entry, a leave request awaiting review, working hours and record retention. Your administrator can review records and handle correction requests; Digital Pages does not decide employment matters.
Digital Pages
The app itself: a screen that fails, a code that never arrives, an error you cannot get past, a question about privacy, or a request to delete your data.
Write to us
app@digital-pages.dev — in English or Arabic, whichever you prefer.
To get a useful answer on the first reply, include:
- What you were doing and what happened instead, with the exact message shown on screen.
- When it happened, including the time and time zone.
- Whether you use Company or Personal mode. For Company mode, include the company that invited you and your sign-in email.
- Your phone model and Android version, and the app version from the app's settings screen.
- A screenshot, if the app allowed you to take one.
Never send us a one-time code, and never send your password for any other service. We will not ask you for a code. Anyone who does is not us.
Help with Personal mode
Write to us for a problem recording local attendance or exporting CSV. Include the exact error and whether you cancelled or selected a destination in Android’s file picker. Personal mode has no account or employer review, so no invitation or sign-in email is needed.
Personal records are encrypted on your device and are not uploaded to us. We cannot restore them or recover an unavailable encryption key. Do not clear app storage to troubleshoot before considering that it permanently removes your local records. Exported CSV files remain separate and under your control; you do not need to send us your full export to report a problem.
How quickly we reply
We answer support email within 7 days, and normally sooner on working days. Requests about your own data — a copy, a correction or deletion — are completed, or explained, within 30 days.
Before you write
The FAQ covers the most common cases: a code that does not arrive, a refused check-in, location permission, the biometric lock, and what happens when you leave a company.
Get the app
Digital Pages — Dawamee 1.4.0